{"id":2233,"date":"2025-04-30T13:47:38","date_gmt":"2025-04-30T17:47:38","guid":{"rendered":"https:\/\/staging.vigelia.com\/frequently-asked-questions\/"},"modified":"2025-10-22T16:08:42","modified_gmt":"2025-10-22T20:08:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/staging.vigelia.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
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\n FAQ <\/div>\n \n

\n Your Frequently Asked Questions <\/h1>\n \n \n <\/div>\n\n
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How can we help you?<\/h2>\n
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Here you will find answers to the questions our users ask us most often. Whether you are an individual, a business, or a community organization, this section will help you better understand how CyberDojo works and the services it offers.<\/p>\n <\/div>\n <\/div>\n\n

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\n <\/i>\n How does the free trial work?<\/span>\n <\/h3>\n
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When you create an account, you automatically receive 7 days of free access to the basic plan. You can explore courses, complete modules, and receive an introductory certificate\u2014no commitment required.<\/p>\n <\/div>\n <\/div>\n

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\n <\/i>\n Do I need to install any software?<\/span>\n <\/h3>\n
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No, Vigelia is entirely online. It works directly from your browser on desktop, tablet, or mobile. No download or installation is required.<\/p>\n <\/div>\n <\/div>\n

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\n <\/i>\n What happens at the end of the trial period?<\/span>\n <\/h3>\n
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You can continue with a subscription tailored to your needs. No payments will be taken without your consent. You will retain your progress, even if you switch to a free plan or cancel your subscription.<\/p>\n <\/div>\n <\/div>\n

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\n <\/i>\n Is the home setup service available everywhere?<\/span>\n <\/h3>\n
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This premium service is available in the Montreal area. If you are located elsewhere, you can request a video call for remote support. Our team will guide you step by step.<\/p>\n <\/div>\n <\/div>\n

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\n <\/i>\n Can I register multiple people with a single account?<\/span>\n <\/h3>\n
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Yes, the business plan allows you to create a “manager” account with a set number of seats. You can assign individual access to each employee and track their progress in a dedicated dashboard.<\/p>\n <\/div>\n <\/div>\n

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\n <\/i>\n Is the content updated regularly?<\/span>\n <\/h3>\n
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Yes. Content is updated based on evolving threats and new digital security recommendations. You will receive a notification when a module you have taken has been improved or completed.<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n

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Do you have any further questions?<\/div>\n \n
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If you still have questions about how the platform works, training courses, or subscriptions, please don’t hesitate to contact us!<\/p>\n <\/div>\n <\/div>\n \n

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\n \n Contactez-nous <\/a>\n <\/div>\n <\/div>\n <\/div>\n \n