Your Frequently Asked Questions
How can we help you?
Here you will find answers to the questions our users ask us most often. Whether you are an individual, a business, or a community organization, this section will help you better understand how CyberDojo works and the services it offers.
How does the free trial work?
When you create an account, you automatically receive 7 days of free access to the basic plan. You can explore courses, complete modules, and receive an introductory certificate—no commitment required.
Do I need to install any software?
No, Vigelia is entirely online. It works directly from your browser on desktop, tablet, or mobile. No download or installation is required.
What happens at the end of the trial period?
You can continue with a subscription tailored to your needs. No payments will be taken without your consent. You will retain your progress, even if you switch to a free plan or cancel your subscription.
Is the home setup service available everywhere?
This premium service is available in the Montreal area. If you are located elsewhere, you can request a video call for remote support. Our team will guide you step by step.
Can I register multiple people with a single account?
Yes, the business plan allows you to create a “manager” account with a set number of seats. You can assign individual access to each employee and track their progress in a dedicated dashboard.
Is the content updated regularly?
Yes. Content is updated based on evolving threats and new digital security recommendations. You will receive a notification when a module you have taken has been improved or completed.
If you still have questions about how the platform works, training courses, or subscriptions, please don’t hesitate to contact us!